Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems

About Company: Welcome to our pet-friendly Comfort Inn Fairbanks hotel in Alaska. Find our hotel amid all the action, just four miles from Fairbanks International Airport. When you check in, you'll be greeted with free WiFi, a free hot breakfast, a fitness center, and a business center. At the end of the day, unwind in your guest room with a flat-screen TV, microwave, and mini-fridge. Our hotel also features a marketplace for last-minute needs and a laundry facility for your wardrobe. Of course, rely on a hot cup of coffee anytime.

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