Job Description

Guest Service Ambassador (Cashier)

Cashier Job Summary:

As a cashier you are the first friendly face our guests see, you will greet and serve our guests with a friendly and courteous demeanor. You may be asked to run the drive-thru station and work with your peers to provide quick and effective service. 

Responsibilities/Duties:

• Follows company food handling and safety procedures.
• Greets guests, takes guest orders. Suggestive sells and/or upselling for every order taken.
• Collects payment, gives guests correct changes. Is responsible for proper cash handling and any cash shortages and/or overages. Cashier must count register at the start and end of the shift.
• Works at a quick and effective pace that meets or exceeds company service time standards (walk-in, mobile ordering and drive-thru)
• Cleans and sanitizes the entire work area periodically. 
• Supports and assists peers including but not limited to expediter and/or service assistant.
• Assists in training new cashiers
• Periodically performs additional duties as assigned by the supervisor.
• Physical Requirements:
• Requires long periods of standing and walking.
• Must be able to work under stress/pressure of peak periods
• Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.

Qualification Standards:

• CA food handler card is required
• Must be able to communicate, speak and read English, second language is a plus.
• No experience is required, guest service experience preferred
• No education is required, high school diploma and equivalent is preferred.
• Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.

We are a licensed El Pollo Loco Franchisee company with 28 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).
We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2025 and eventually looking to a multi-brand expansion throughout the USA.

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