Job Description

Who we're looking for:

We're seeking highly motivated and engaged employees to build the best teams possible. We have an exciting opportunity for a Resident Manager at Bushburg Properties. If you enjoy working in a collaborative and supportive environment while being challenged in your role, we welcome your application!

Essential duties and responsibilities:

• Supervise union building staff, including assigning work, coaching, developing staff, hiring, and disciplinary actions.
• Diagnose and repair issues in HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware, masonry, painting, water features, and waste management systems.
• Coordinate repairs, maintenance schedules, and unit turnovers with property management and maintenance team members. Ensure timely management and closure of work orders.
• Oversee all aspects of new development, including project management, leasing operations, and vendor onboarding for a 1,000-unit residential and commercial building. Manage the lease-up process and vendor onboarding efficiently.
• Conduct regular safety inspections, identify hazards, and ensure compliance with safety regulations. Report concerns to the Property Manager.
• Inspect mechanical systems daily and address safety issues promptly.
• Provide excellent customer service to residents, addressing maintenance needs with friendliness and responsiveness.
• Assist in preparing staff work schedules, preventive maintenance plans, and maintain inventory of supplies and tools.
• Perform routine preventative maintenance activities in collaboration with supervisors.
• Maintain workplace safety policies and standards.
• Conduct move-out inspections and property inspections using inspection software, addressing safety issues immediately.
• Collaborate with the Property Manager on reports such as incident reports and management reports.
• Work with construction and development departments.
• This is a live-in position, including a 2-bedroom apartment accommodation.

Qualifications, skills, and abilities:

• 3-5 years of superintendent experience in a rental building.
• Knowledge of city, state, and federal programs and regulations (not critical).
• Experience with repairs, maintenance, and mechanical systems.
• Effective communication skills with management, residents, vendors, and departments.
• Proficiency with email, Word, and Excel.
• Ability to create and analyze budgets and management reports (helpful).
• Excellent organizational skills.
• Strong leadership and proactive problem-solving skills.
• Customer service orientation with the ability to remain calm under stress.
• Ability to respond quickly to emergencies such as gas, fire, and floods.
• Hands-on property maintenance skills; landscaping experience is a plus.
• Experience with management and facilities software like BuildingLink, ManageCo, Rent Manager, Yardi.
• Ability to work closely with Property Manager and Facilities team.
• Submit daily reports to upper management.
• Standpipe, sprinkler, and FACP licenses are a plus.
• Bilingual skills and rental building experience are advantageous.

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