Utility Call Center Representative Job at Atlas Field Services, Redford, MI

SW9KWHdadk9WYUc4dWN2QUUzaXRhVG16SEE9PQ==
  • Atlas Field Services
  • Redford, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Remote work,

Similar Jobs

Freddie Mac

Senior Solutions Architecture Lead - Transformation Job at Freddie Mac

A leading mortgage assistance company is seeking a Solutions Architect in Virginia to lead technology transformations and provide architecture oversight for business applications. The ideal candidate will have over 10 years of experience in Solutions Architecture and a...

New Century CSA, LLC

Farm Worker Job at New Century CSA, LLC

 ...stooping and kneeling is required. Care must be taken to prevent damaging produce and plants. May assist with irrigation; apply agricultural chemicals: herbicides and insecticides and applying fertilizer. May operate and help maintain tractors or hand-operated equipment... 

Great Bay Staffing Group

BSN Instructor - OB / PEDS Job at Great Bay Staffing Group

Nursing Clinical Instructor - Pediatrics or OB-Gyn | MSN Required | California We are seeking a passionate and qualified Nursing Clinical Instructor to join our growing nursing education program. This full-time faculty position offers an exciting opportunity for experienced... 

Peraton

Space Operations Controller Job at Peraton

 ...complexes located globally, and operates year round 24 hours/7days to provide continuous contact with the spacecraft. The program fulfills NASA goals by supporting NASA deep space mission set, including NASA-funded missions and collaborative international missions. About... 

VetSec Protection Agency

Security Officer Level 3 Job at VetSec Protection Agency

 ...Our company is a great place for any level security guard, retired police, military personnel or even college students! We offer flexible...  ...be 21 years of age or older Experience as a Public Safety Officer, Security Officer, Military or Law Enforcement with report writing...