Utility Call Center Representative Job at Atlas Field Services, Redford, MI

SW9KWHdadk9WYUc4dWN2QUUzaXRhVG16SEE9PQ==
  • Atlas Field Services
  • Redford, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Remote work,

Similar Jobs

Commonwealth Medical Services

Family Medicine Residency Faculty MD/DO - Eaton and Greenville, Ohio Job at Commonwealth Medical Services

Family Medicine Residency Faculty ACGME-Accredited Program An ACGME-accredited Family Medicine Residency Program is recruiting a Board Certified Family Medicine physician to join its faculty. This opportunity is ideal for a physician with two or more years of...

Bishop Place Senior Living

Care Partner/HCA/CNA Job at Bishop Place Senior Living

 ...at MilestoneMilestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality...  ...* Generous PTO* Pet insurance* Perks at Work* Employee Assistance Program* Voluntary benefits optionsAbout the RoleWere... 

Stride, Inc.

Workforce Intelligence Analyst Job at Stride, Inc.

 ...Job Description Job Description SUMMARY: The Workforce Intelligence Partner is responsible for ensuring data accuracy, position management and reporting integrity across Strides HR systems. This role plays a critical part in headcount tracking, RECON alignment... 

SIU Consultant Group

Data Entry Assistant Job at SIU Consultant Group

 ...involves entering and updating information in our systems while working from home. The tasks are straightforward and suitable for beginners or...  ...Responsibilities Enter data into spreadsheets or online systems Update and correct existing records Check data... 

Destinee Travel

Travel Agent - Remote Job at Destinee Travel

 ...is proactive, adaptable, and comfortable working independently in a fast-paced, high-volume...  ...with travel booking platforms and online travel portal Core Competencies...  ...Benefits Part-time, fully remote position Set your own schedule Work from home...