Job Description

About Us
Snell Motor Companies proudly represents Jaguar Land Rover Austin , Jaguar Land Rover Dallas , Jaguar Land Rover Frisco , Riverside Ford of Tulsa , and Snell Collision . Family-owned and operated, the Snell legacy began in 1973 with a commitment to delivering premium automotive service through trusted relationships and exceptional care.

Position Summary
We’re looking for a high-performing Service Drive Manager to lead our service team and elevate the client experience. This role is perfect for someone who thrives in a fast-paced environment, takes pride in developing others, and believes in proactive service—not reactive repairs.

Requirements

Key Responsibilities

• Drive service performance by building a client-first culture and leading by example.
• Proactively monitor shop workflow, ensuring daily productivity and long-term team coverage (vacations, turnover, etc.).
• Maintain a high standard of quality control by reviewing technician work processes and vehicle readiness before delivery.
• Oversee the accurate and timely submission of warranty and goodwill claims, ensuring compliance with manufacturer guidelines.
• Collaborate with fixed ops leadership to analyze monthly performance reports and implement strategies for continuous improvement.
• Keep the service facility safe, clean, and well-equipped.
• Provide coaching and guidance to Service Advisors to enhance communication, repair order accuracy, and overall client satisfaction.
• Manage the open repair order list to ensure all vehicles are repaired, closed, and paid in a timely manner.

What You Bring

• Strong leadership skills with a hands-on, team-first approach.

• Excellent communication and interpersonal skills.

• Detail-oriented with the ability to manage workflows and review administrative documentation with precision.

• Proven ability to collaborate cross-functionally with parts, sales, and collision departments.

• Knowledge of manufacturer warranty guidelines and service procedures.

• Ability to thrive independently while prioritizing time-sensitive responsibilities.

Benefits

Why Snell?
We believe in taking care of our people—because that’s how you take care of your clients.

Benefits Include:

• 401(k) + 401(k) matching
• Health, dental, and vision insurance
• Health savings account & life insurance
• Paid holidays & PTO (vacation accrual begins after 90 days)
• Aggressive employee referral program
• Career growth opportunities across a multi-store, multi-brand organization

If you’re ready to lead with excellence and make an impact, apply today and grow with the Snell family.

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