Job Description

MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Service Dispatcher – Facilities Operations , and this is an Onsite role in Denver, Colorado 80221. Please find the job details below.

Title: Service Dispatcher – Facilities Operations

Location: Denver, Colorado 80221

Duration: Long Term Contract

Pay rate: $22.7 per hour on W2

Onsite 3-days/week 5325 ZUNI ST, Denver, Colorado 802211

Job Description:

**Manager also open to remote candidates in Seattle WA or Omaha NE**

Member of the Lumen Real Estate Help Desk, responsible for dispatching service orders for building related environmental alarms, building repairs and maintenance. Ensure that service orders and repair tickets are processed accurately. Acquiring skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resources within department or work area. High School, GED or equivalent education and relevant experience. 2-4 years of related experience.

Job Description

The Real Estate Help Desk is the Real Estate Single Point of Contact for CenturyLink Employees. The 7 x 24 operation provides the following services:

• Monitors critical network and environmental alarms per weekly schedule

• Monitors Online Form submittals per weekly schedule

• Handles emergency calls relating to facilities and coordinates with local law and fire departments

• Receives trouble calls relating to CenturyLink land, facilities or environment

• Creates and assigns work orders, dispatches CenturyLink personnel, contractors or outside facility management companies

• Conducts customer satisfaction surveys for Facility Management

• Filters house services, furniture and move related calls to the appropriate corporate partner

• Performs variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.

• Performs other CRE related functions as assigned by Supervisor

* Denver, Colorado area candidates for Onsite work location (Onsite position is at 5325 Zuni St. Denver, CO). Once trained will allow hybrid opportunities.

SKILL REQUIREMENTS

• Strong, responsive customer service skills

• Good telephone skills – Clear, understandable speaking voice

• Ability to stay calm and work well in high-pressure situations

• Strong PC skills

• Strong decision-making ability

• Strong organizational skills

• Ability to learn complex processes

• Minimum typing requirement - 60 wpm

• Ability to multi-task

• Ability to work required shifts

If you have the above skills/experience, please share your resume in confidence to:

Recruiter Name: Sravan

Email: sravan@msrtechnologies.com

EOE

Job Type: Contract

Pay: $22.00 - $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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