Job Description

Title: SAP Service Delivery Manager
Location: San Antonio, TX


SAP Service Delivery Manager [15+ Years of Experience]

• 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
• Electric Utility experience is a plus but not mandatory
• Manage all aspects of IT service delivery to meet SLAs and business objectives.

• Act as the main point of contact for customer and stakeholders on service matters.

• Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.

• Monitor KPIs and service metrics, providing regular performance reports.

• Drive continuous improvement and service optimization initiatives.

• Lead, mentor, and manage HCLTech service delivery teams.

• Coordinate cross-functional teams for smooth service and project delivery.

• Ensure compliance with security, regulatory, and contractual obligations.

• Manage risks related to service delivery and implement mitigation plans.

• Ensure coordination between Onshore and Offshore Teams

Job Tags

Contract work,

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