Job Description
As the trusted primary contact for affluent and selected members, this role delivers comprehensive relationship management by overseeing their full banking relationship with a proactive, consultative approach. The role partners closely with Wealth Management Advisors to provide tailored guidance and recommendations based on each member’s financial goals and with seamless client experience. This role also can manage investments accounts for members based on Investment guidelines. The Private Banker acts as a mentor to Member Experience Professionals, supporting complex member needs, assisting branch leadership, and collaborating with Partners Wealth Management Advisors to ensure optimal member outcomes. This role embodies Partners’ leadership competencies and core values, maintaining professionalism, integrity, and a positive member experience.
Securities and FINRA licensing are required. The position reports directly to the Branch Manager and works in close collaboration with the Private Banking Program Manager to support strategic initiatives and implement tactical programs.
Essential Responsibilities: - Comprehensive Relationship Management – Serve as the primary contact for affluent and select members, managing complete banking and investment relationships using a proactive, consultative approach.
- Collaborate with Partners Wealth Management Advisor to provide investment guidance and recommendations to affluent members and those beginning their investment journey.
- As the trusted primary contact for affluent and selected members, this role delivers comprehensive relationship management by overseeing their full banking relationship with a proactive, consultative approach.
- The role partners closely with Wealth Management Advisors to provide tailored guidance and recommendations based on each member’s financial goals and with seamless client experience.
- This role also can manage investments accounts for members based on Investment guidelines.
- The Private Banker acts as a mentor to Member Experience Professionals, supporting complex member needs, assisting branch leadership, and collaborating with Partners Wealth Management Advisors to ensure optimal member outcomes.
- This role embodies Partners’ leadership competencies and core values, maintaining professionalism, integrity, and a positive member experience.
- Securities and FINRA licensing are required.
- The position reports directly to the Branch Manager and works in close collaboration with the Private Banking Program Manager to support strategic initiatives and implement tactical programs.
- Advice-Based Banking – Deliver tailored financial and investment solutions using an advice-based approach, ensuring recommendations align with member goals.
- Proactive Financial Needs Assessment – Identify life events and evolving financial needs to recommend appropriate financial solutions.
- Product and Service Expertise – Maintain knowledge of current financial products, rates, and trends, including retirement products, CDs, money markets, and treasury ladders.
- Mentorship and Leadership – Mentor all levels of Member Experience Professionals, sharing knowledge and skills to enhance performance and success.
- Cross-Selling and Financial Growth – Promote the credit union’s objectives by cross-selling products and services, contributing to branch growth.
- Provide regular updates to the Private Banking Program Manager on performance metrics.
- Regulatory Compliance and Documentation – Ensure all documentation meets quality control standards and regulatory policies, including CIP, OFAC, and Chexsystems.
- Member Education and Technology Adoption – Educate members on digital and online banking solutions to enhance convenience and financial literacy.
- Business Development and Member Engagement – Represent Partners at business development events, expos, and seminars.
- Acquire new memberships and follow up with targeted outreach.
- Investment and Partnership Guidelines Approximately 75% of time is dedicated to banking products and services, with 25% focused on investment opportunities in partnership with the Partners Wealth Management Advisor.
- Specific investment thresholds require joint meetings with members, the Advisor, and the Private Banker.
- The Guided Wealth Portfolio (GWP) is the only investment product the Private Banker may sell independently.
- All investment-related activities must comply with regulatory standards and Partners Wealth Management policies.
Knowledge & Skills Education Level: High School or GED (required)
Years of Relevant Work Experience: 3 to 5 years in retail banking. Current FINRA certifications and licenses include SIE, and Series 6
Certifications, Licenses, Registrations, etc.: NMLS Certification – Required
CA Notary – Required
State L&D Insurance License – Required
SIE (if Series 6 acquired after October 1, 2018)– Required
FINRA Series 63 & 65 OR Series 66 Note: not required at time of hire, but must be acquired within 9-12 months of hire date
Continued employment for Series 6 applicants is contingent upon obtaining the Series 63 & 65 or 66 within 9 -12 months of hire. Other Training, Technical Skills or Knowledge: Ability to use a personal computer and related software applications including Microsoft Outlook.
Abilities and Behaviors: - 3+ years of experience building and maintaining relationships with members and colleagues.
- Strong knowledge of banking and securities regulations.
- Excellent member service, sales, and conflict resolution skills.
- Effective communication, organization, and time management abilities.
- Adaptability and initiative; able to work independently with minimal supervision.
- Strong teamwork and collaboration skills.
- High motivation, professionalism, and ethical standards.
- Demonstrates discretion when handling confidential financial information.
Scope of the Job Performance Standards:
- New Memberships: 5–8 per month
- Loan Originations: 12–17 funded applications per month ($300K–$425K)
- Insurance Units: 8–12 per month (PLP, GAP, MBI)
- Qualified Referrals: 5–7 per month (Wealth, Auto, Mortgage)
- Investment Product Sales: 2 new Guided Wealth Portfolio (GWP) accounts per month
- Maintain member satisfaction and compliance quality scores at or above standards.
Discretion / Latitude: This role requires a moderate level of supervision. Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
Interactions: This role interacts with a combination of walk-in Members and outbound phone calls. There is a high level of interactions with all PFCU departments.
Business / Work Environment: Shift work, including weekends and home visits, consists of hours outside of an 8 - 5 schedule to cover the hours of operation. Able / flexible to work evenings and Saturday at the convenience of the member.
Challenges: Sitting for a prolonged period of time and repetitive tasks. May perform different work functions within a normal workday.
Training Requirements: Basic Compliance Training Requirements
Basic NEO Training Requirements
Core System Training
Lending and New Account Platform Training
Cards Training (Springboard & Card Wizard)
PLP Training
Unity Training
Basic Underwriting Training focusing on quality loan application interviewing process & submission
Physical Demands & Environmental / Working Conditions: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Verbal communication where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Ability to hear average or normal conversations and receive ordinary information. Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
The hiring range for this position in California is $68,640 to $86,760 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Tags
Full time, Work experience placement, Work from home, Flexible hours, Shift work, Afternoon shift,