Printer Technician Team Lead
Location: Fenton, Missouri (On-site)
Compensation: $60,000 - $65,000 annually
Imagine working in a place where your manager truly believes in your personal and professional development. It’s not imaginary. It’s imageOne.
It’s for real. We have an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. As if work and life are two different things? We really want you to be happy. (We actually have a “happiness” metric!)
We love to surprise you. Every single one of our team members gets a “We Care Friday” – an unexpected phone call on Thursday to tell you, “Don’t come in tomorrow. We’ve got you covered!”
No secrets here! We practice open book management, and you will always understand our financials. You’ll learn how to read an income statement and balance sheet like a pro (if you don't already know) and you’ll be financially rewarded through our profit bonus program.
You will be treated like a human – sure, we have policies, but we do what's right, not what the policy is.
We hire awesome people who strive to deliver extraordinary service.
We’re looking for a Printer Technician Team Lead to join our growing team. We’d love to talk to you.
Responsibilities:Deliver tech support for end-users and clients
Accurately log, categorize, and prioritize support requests
Perform remote and on-site troubleshooting for hardware, software, and network issues
Escalate complex issues to internal teams or external vendors
Mentor and guide junior technicians
Lead team meetings for knowledge-sharing and task management
Maintain technical documentation and procedural guides
Support training and onboarding of new technical staff
Audit ticket completion and refine internal processes
Manage and track inventory of printers, parts, and supplies
Receive, inspect, and store equipment
Coordinate vendor repairs, returns, and recycling processes
Stage and configure new equipment for deployment
Coordinate with implementations team for timely rollouts
Provide end-user training and post-installation support
Support print-related IT projects and upgrades
Model professionalism and align with imageOne core values
Accurately complete administrative tasks (e.g. time sheets, expenses)
Stay up to date with tech certifications and best practices
Foster strong interdepartmental and customer relationships
2+ years in a leadership role required
Technical certifications preferred: CompTIA A+, Network+, OEMs (HP, Canon, Xerox, etc.)
Proven hands-on technical and troubleshooting experience
Experience with ticketing and monitoring systems
Strong mechanical aptitude and attention to detail
Valid driver’s license and ability to lift 50 lbs
Strong judgment, communication, accountability, and conflict resolution skills
Energetic, composed, encouraging team player
Amazing workplace culture
Salary: $60,000-$65,000 annually
Medical, prescription drug, dental, and vision benefits
Health savings account and flexible spending options
Company-paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off!)
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