Job Description
Insight Global is seeking junior and mid level analysts to join our client's back office disputes resolution team for a large, tech-forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an MIS Reporting Analyst, you will use SQL, Tableau, and Excel to pull files, extract and match data, and generate reports with meaningful insights for the Disputes leadership team. Reports will include, for example, the agents success rate, how the organization is performing, and how the controls are performing.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
3-7 years of experience as MIS Analyst, Reporting Analyst, Data Analyst or similar role pulling and creating reports relevant to credit card disputesKnowledgeable with Mastercard network guidelines and chargeback procedures
Proficient in Tableau, Excel, and SQL to pull, analyze, and aggregate data for reporting Python