Healthcare Customer Service Specialist Job at BroadPath, Remote

SW9kV3hadklWcWE4dnNuQUZINnVaVHk1RkE9PQ==
  • BroadPath
  • Remote

Job Description

Overview:

BroadPath is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.

We’re looking for customer-focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.

Compensation Highlights

  • Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
  • Pay frequency: Weekly pay

 

Schedule Highlights

  • Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs
Responsibilities:
  • Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
  • Provide accurate information about health plan benefits, eligibility, and coverage
  • Schedule, reschedule, and confirm appointments with healthcare providers
  • Process referrals, authorizations, prescription renewals, and other requests
  • Assist members or patients with claims questions, billing inquiries, and account updates
  • Review insurance or plan eligibility and update records in the system
  • Maintain accurate documentation in electronic systems, including EMR or CRM tools
  • Communicate with providers and internal teams via phone, secure messaging, or email
  • Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
  • Escalate complex issues to the appropriate team or supervisor for resolution
Qualifications:
  • High School Diploma or equivalent
  • 1+ year of call center customer service experience handling high call volume
  • 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
  • Previous job tenure of at least one year per role, reflecting stability and reliability
  • Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
  • Strong verbal and written communication skills
  • Ability to navigate multiple systems and maintain accuracy while handling calls
  • Comfortable working in a remote environment with a designated, private workspace
  • Demonstrated stable work history with a track record of reliability

  • Commitment to a long-term role and building a career with the organization

  • Reliable high-speed internet

Preferred Qualifications

  • Experience with appointment scheduling or benefits inquiries
  • Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
  • Experience with EPIC, Facets, or similar applications
  • Knowledge of medical and/or insurance terminology

At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It’s how we build relationships, share ideas, and stay engaged. If you’re someone who values open communication, connection, and teamwork, you’ll thrive in our environment where showing up authentically matters.


What to Expect:

  • On-camera participation during interviews, training, team meetings, and regular check-ins.
  • Face-to-face discussions sparking collaboration and engagement
  • A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

  

BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans  

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process  

 

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.  

 

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  

Job Tags

Temporary work, Remote work,

Similar Jobs

SGS Consulting

Warehouse Forklift - Day Job at SGS Consulting

 ...duties. Report to work daily and adhere to Southern's time and attendance policy. Skills: ~ Forklift, Warehouse, Inventory, Stocking Education/Experience: High School Degree or Equivalent Foot Protection is required for this position. Closed-toe... 

Domino's Franchise

Customer Service Red - 2657 E Lake Rd S Palm Harbor FL Job at Domino's Franchise

Job Description $10 PER HOUR * WEEKLY PAY * BENEFITS Great job for people who like people! You get to make pizza and people like pizza! Looking for customer service reps with an engaging personality, people skills and high energy.We're growing so fast it's hard...

Domino's Franchise

Delivery Driver - 2934 Westminster Ave. Job at Domino's Franchise

 ...Job Description Delivery Driver ABOUT THE JOB Dominos is looking for qualified drivers who want to get paid to drive around (safely), listen totunes, and deliver great product. What more could you ask for? Oh, tips? With a great attitude and great customer... 

Marvin Group

ELECTRICAL ASSEMBLER II Job at Marvin Group

 ...diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon. SCOPE Electrical Assembler II will be responsible for the manufacturing of Build-to-Print Alternate Mission Equipment (... 

Commonwealth Medical Services

Family Medicine MD/DO Program Director - Eaton and Greenville, Ohio Job at Commonwealth Medical Services

Family Medicine Residency Program Director A high-quality, provider-led health system is seeking a patient-centered and empathetic Family Medicine physician to serve as Residency Program Director for an established ACGME-accredited Family Medicine Residency Program...