Job Description

Assignment: RQ10121 - Software Developer - CRM - Senior

Job Title: Dynamics 365 Developer - CRM

Requisition (SS): RQ10121

Start Date: 2026-01-12

Client: Government Services Integration Cluster

End Date: 2026-05-15

Office Location: 222 Jarvis St. 5th Floor, Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 123.00

From January 5, 2026, the candidate is required to work onsite 5 days a week fully

Interviews will be onsite - please ensure candidates are able to attend accordingly.

This position is listed as "Onsite"; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Must Have:

• 8+ years of experience with hands-on and leading Dynamics CRM projects.
• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML
• Expert in customization of Power App, Power Pages
• Ability to utilize CRM APIs to integration with Enterprise systems

Description

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patters, deployment and troubleshooting
• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines CRM Software

Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
• Experience with middleware and gateways
• Expertise in specific tools for CRM software development desirable skills
• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required

Experience and Skill Set Requirements

Experience (30%)

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML
• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
• Expert in customization of Power App, Power Pages
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365 and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Experience with marketing automation tools and customer journey analytics.
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)

• Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge
• Proven experience as a CRM Developer, with a strong focus on reporting and analytics.
• Solid understanding of SQL, data visualization tools and CRM APIs.
• Experience with ETL processes and data integration.
• Strong analytical and problem-solving skills.
• Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills (10%)

• Excellent communication and stakeholder management abilities.
• Strong communication skills to prepare documentation, including but not limited to: solution documentation,
• user manuals, reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner

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