Dispensary Shift Lead - CLOSER Job at Highlands Dispensary, Livermore, CA

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  • Highlands Dispensary
  • Livermore, CA

Job Description

Dispensary Shift Lead - CLOSING (Weekends Mandatory)

This is a key leadership role within a licensed cannabis dispensary, responsible for overseeing daily front-of-house operations, supporting staff, and ensuring an exceptional customer experience. This full-time position requires strong leadership, communication, and cash-handling skills, along with flexibility to assist in various operational areas as needed.

Key Responsibilities

Store Operations

  • Oversee opening and closing procedures, including store security, register reconciliation, and daily reporting.

  • Manage cash handling, drops, audits, and reconciliation to ensure financial accuracy.

  • Maintain compliance with company and state procedures for product intake, storage, and reporting systems.

Team Leadership

  • Supervise front-of-house team members across sales, intake, and e-commerce functions.

  • Schedule and manage breaks in compliance with California labor laws.

  • Provide on-shift leadership, performance feedback, and problem-solving for staff coverage or operational issues.

  • Maintain a clean, organized, and compliant retail environment.

  • Communicate supply needs, updates, and incident reports to management.

Customer Experience

  • Model and enforce high standards of customer service and professionalism.

  • Support team members in resolving customer issues and processing returns or rewards.

  • Lead de-escalations when needed and report customer concerns appropriately.

  • Provide input to improve the in-store and online customer experience.

Inventory & Compliance Support

  • Assist with product counts, restocking, and ensuring accurate inventory data in point-of-sale and compliance systems.

  • Process returns, adjustments, and documentation in accordance with regulations.

  • Support product intake and delivery verification as needed.

E-Commerce & Delivery Oversight

  • Monitor and manage online and delivery order flow, ensuring timely fulfillment and accuracy.

  • Coordinate with delivery drivers, ensuring correct dispatch, equipment accountability, and compliance with procedures.

  • Support communication between departments to maintain order efficiency and quality service.

Qualifications

  • Prior retail management or supervisory experience in a fast-paced, customer-focused environment (cannabis experience preferred).

  • Strong understanding of POS, inventory, and e-commerce systems.

  • Proven cash-handling and reconciliation experience.

  • Excellent leadership, communication, and conflict-resolution skills.

  • Ability to adapt to changing priorities and support multiple departments.

  • Full-time availability and flexible scheduling required.

Job Tags

Full time, Flexible hours, Shift work, Weekend work,

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