Job Title: Customer Service Representative / CSR
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $21.00/- on W2
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Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers.
You'll assist with program information, account inquiries, and password reset support for the online consumer portal.
This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Roles and Responsibilities:
Serve as the initial point of contact for inquiries related to customer programs.
Handle inbound calls professionally and resolve customer issues promptly.
Assist consumers with account access, password resets, and general inquiries.
Document all interactions accurately in the call tracking system.
Escalate calls to leadership or other departments as needed.
Provide clear, accurate, and courteous information in compliance with program standards.
Identify trends in consumer questions and recommend process improvements.
Manage difficult conversations with professionalism and empathy.
Meet and exceed performance standards for quality, accuracy, and call volume.
Qualifications:
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