Job Description

Full Time

Pay Rate: $20.00/hour

Location: Austin, TX

Schedule: Monday – Friday, Full-Time

Job Description:

We are currently seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will play a critical part in supporting Medicaid clients, providers, and third-party contacts by delivering high-quality service and maintaining accurate records in accordance with established procedures.

Key Responsibilities:

• Communicate effectively with third parties, clients, and healthcare providers.
• Answer inbound calls from providers, Medicaid clients, and third-party representatives.
• Verify and update other insurance coverage in system tools.
• Communicate Medicaid program benefits and insurance coverage details to clients.
• Update and maintain various internal systems and tools per documented procedures.
• Enter and retrieve data with accuracy, and execute transactions with minimal supervision.
• Respond to requests for information and escalate complex issues when necessary.
• Follow all established policies, procedures, and workflows.
• Meet daily, weekly, and monthly performance goals.
• Perform all other duties as assigned.

Basic Qualifications:

• High School Diploma or GED required
• Minimum 1 year of Call Center or high-volume Customer Service experience
• Excellent communication and problem-solving skills
• Proficiency with computers and data entry systems
• Ability to handle confidential information with integrity and professionalism

Preferred Qualifications:

• Experience working in healthcare, insurance, or Medicaid environments

By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at https://chasesource.com/privacy-policy/.

ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.

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