ASO Fraud Prevention - Spanish Language Investigator Job at Apple Inc., Austin, TX

SllWVXo1cklWNlM4dk1IQUUzdXVaajI1RkE9PQ==
  • Apple Inc.
  • Austin, TX

Job Description

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps.

Description

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging with customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Strategic Data Solutions groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture.

Minimum Qualifications

  • Fluency in the Spanish language with excellent verbal, reading, writing and comprehension skills
  • Excellent English reading comprehension and writing skills
  • 1-2 years experience in customer service or order verification type role with a strong working knowledge of SDS processes, policies, and procedures

Preferred Qualifications

  • Excels at analytics and creative problem solving skills
  • Customer-focused individual with an eye for identifying outliers among data sets
  • Maintains a positive attitude in a high-demand/fast-paced work environment
  • Demonstrates a passion for excellent customer focus and protection
  • Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
  • Advanced judgment, critical thinking, problem solving and decision-making skills
  • Adept at navigating ambiguous and complex situations
  • Acute attention to detail
  • Ability to change gears quickly
  • Ability to identify business process solutions that increase efficiencies
  • Makes space to listen, learn, and amplify diverse perspectives and experiences
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity
  • Excels at working independently to make timely decisions and take appropriate actions
  • Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
  • Ability to work a schedule from 7:00 am to 10:00pm including weekends and holidays, with additional flexibility during high volume times of the year
  • Bachelor’s degree preferred, or equivalent experience
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Job Tags

Immediate start,

Similar Jobs

Life of Prosperity

Remote Sales & Marketing Consultant - Personal Development Job at Life of Prosperity

 ...Remote Sales & Marketing Consultant Personal Development About the Role We are seeking a self-directed professional to support sales...  ...is a remote-based role using structured systems, with full training and professional support provided. This position suits individuals... 

Steele CJDR Gonzales

Sales Person Job at Steele CJDR Gonzales

 ...Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the Destination of Choice for Everything Auto for employees and customers alike. Here is your opportunity to put your sales career into drive. Steele Auto... 

The Jernigan Agency

WORK FROM HOME/HOME BASED INSURANCE AGENT Job at The Jernigan Agency

 ...This Jernigan Agency is looking for individuals interested in working remotely as sales representatives. We are hiring coachable individuals...  ...a computer and phone to service the clients. This is all online so and internet connection is a must. We provide all of the... 

Maxion Corp

Data Entry Clerk - Work From Home - Remote Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home...  ...Excellent job for Stay at home moms, retired folks, disabled people and anyone looking to learn how to make income online.... 

ScionHealth

RN Med Surg Days Part Time Job at ScionHealth

 ...Watertown Regional Medical Center is NOW HIRING for part time RN's to join our Med/Surg team working Days! We are NOW OFFERING a sign on bonus up to $10,000! Shift is 24 hours per week 0700 - 1900 with weekend and holiday rotation Watertown Regional Medical...